1. Cancelling or Rescheduling an Appointment
We understand that plans change. You may cancel or reschedule your appointment free of charge if you notify us with sufficient notice, according to the table below.
To cancel or reschedule, contact us at hello@beautyqueensalon.beauty as early as possible.
2. Online Payments & Refund Processing
Where a service is paid online in advance, payment is processed securely through Stripe. Approved refunds under this policy are issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer — this processing time is set by Stripe and your bank, not by us.
Refunds for cancellations made under Section 1 (more than 24 hours' notice) are issued in full. Where a cancellation falls within the less-than-24-hours or no-show categories, the applicable percentage of the service price is retained and only the remaining balance, if any, is refunded.
3. Refunds on Completed Services
Because our services are personal and performed at the time of your appointment, completed services are generally non-refundable. If you are not satisfied with the result of a service, please let us know within 7 days — we will offer a complimentary correction appointment where reasonable, and will review refund requests on a case-by-case basis where a correction is not possible or appropriate.
4. Deposits
Certain services (such as bridal bookings) may require a deposit at the time of booking. Deposits are credited toward the final price of the service. Deposits are refundable if the appointment is cancelled with more than 24 hours' notice, and non-refundable for cancellations with less notice or no-shows.
5. Late Arrivals
If you arrive late, we will do our best to accommodate you within the remaining appointment time. If there is insufficient time to safely or properly complete the service, it may be rescheduled and treated as a late cancellation under Section 1.
6. Payment Disputes
If you believe you have been charged in error, please contact us first at hello@beautyqueensalon.beauty so we can resolve it directly — most issues can be sorted out quickly this way.
7. Contact
Questions about this policy can be sent to hello@beautyqueensalon.beauty.